Knightsbridge Cleaners Service Terms and Conditions

These Terms and Conditions set out the basis on which Knightsbridge Cleaners provides cleaning and related services to customers in the United Kingdom. By making a booking, accessing our services, or allowing our cleaners to attend your premises, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you should not make a booking or use our services. We recommend that you read this document carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

Client means any individual, business or organisation that requests or receives services from Knightsbridge Cleaners.

Company, we, us or our means Knightsbridge Cleaners as the provider of the services.

Services means cleaning and related services provided by us, including but not limited to regular domestic cleaning, deep cleaning, end of tenancy cleaning, office and commercial cleaning, and any additional services requested and agreed.

Premises means the property or location where the Services are to be provided.

Cleaner means any individual engaged by the Company to deliver the Services.

Booking means an appointment for Services that has been requested by the Client and confirmed by the Company.

2. Scope of Services

2.1 The Company provides domestic and commercial cleaning and related services as described on our service materials provided to you from time to time. The specific scope of the Services for each Booking will be confirmed at the time of booking.

2.2 The Company reserves the right to refuse or discontinue Services if the Premises are unsafe, unsanitary in a way that poses a health risk, or if conditions are not as described by the Client at the time of booking.

2.3 The Company does not provide specialist cleaning services such as the removal of hazardous or biomedical waste, pest control, structural repairs, or any cleaning that requires specialised licences or certifications unless explicitly agreed in writing.

3. Booking Process

3.1 Bookings may be made by the Client through the methods made available by the Company, which may include online forms or written requests. All bookings are subject to availability and confirmation by the Company.

3.2 When making a Booking, the Client must provide accurate and complete information, including the full address of the Premises, type of property, approximate size, preferred dates and times, and the nature of the Services required.

3.3 The Company may request additional information or photographs of the Premises to provide an accurate quotation and to ensure that the requested Services can be carried out safely and efficiently.

3.4 A Booking will be considered confirmed only when the Company issues a confirmation, which may include a proposed schedule, estimate of charges, and any specific terms applicable to that Booking.

3.5 The Client is responsible for ensuring that someone is present at the Premises at the agreed start time or that suitable arrangements have been made for access, such as keys or access codes. Failure to provide access may result in a cancellation fee as described in these Terms and Conditions.

4. Pricing and Quotations

4.1 Prices for Services are provided based on information supplied by the Client. The Company reserves the right to adjust prices if the actual condition, size, or requirements at the Premises differ significantly from those described by the Client.

4.2 Quotations may be given as a fixed price for a specified scope of work or as an estimate based on hourly rates. Where hourly rates apply, the final charge will reflect the actual time spent delivering the Services, subject to any minimum charge communicated to the Client.

4.3 The Company will inform the Client as soon as reasonably possible if any additional work or time is required beyond the original scope and will obtain the Client's consent before proceeding, where practical.

4.4 All prices are quoted in pounds sterling and include or exclude applicable taxes as specified by the Company at the time of quotation.

5. Payments

5.1 Payment terms will be confirmed at the time of Booking. The Company may require full or partial payment in advance to secure the Booking, especially for one-off or end of tenancy cleans.

5.2 Accepted methods of payment will be communicated by the Company and may include bank transfer, card payment or other cashless methods. The Company reserves the right not to accept cash payments at the Premises.

5.3 For regular ongoing Services, payment is usually due on or before the day of the scheduled Service, unless alternative arrangements have been agreed in writing.

5.4 If payment is not received by the due date, the Company may suspend or cancel further Services until all outstanding amounts are settled. The Company may also charge interest on overdue amounts at the maximum rate permitted by applicable law.

5.5 The Client is responsible for all bank charges, card processing fees, or other transaction costs that arise in relation to their chosen method of payment where these are specified to the Client in advance.

6. Cancellations and Rescheduling

6.1 The Client may cancel or reschedule a Booking by providing advance notice to the Company. The specific minimum notice period will be confirmed by the Company but will generally be at least 24 hours before the scheduled start time.

6.2 If the Client cancels or reschedules a Booking with less than the required notice period, the Company reserves the right to charge a late cancellation fee. This fee may be up to the full amount of the scheduled Service, depending on the circumstances.

6.3 If the Cleaner is unable to access the Premises at the scheduled time due to reasons within the Client's control, such as missing keys, incorrect address details or no one present to grant access, this will be treated as a late cancellation and may incur the applicable fee.

6.4 The Company will make reasonable efforts to accommodate any Client requests to change dates or times, subject to availability. However, the Company does not guarantee that rescheduling will always be possible for the requested time slot.

6.5 The Company reserves the right to cancel or amend a Booking due to circumstances outside its reasonable control, including but not limited to staff illness, severe weather, transport disruption, or safety concerns at the Premises. In such cases, the Company will notify the Client as soon as reasonably practicable and will offer to reschedule the Service or provide a refund for any payment already received for the affected Booking.

7. Client Responsibilities

7.1 The Client must provide a safe working environment for the Cleaner at all times. This includes ensuring that the Premises are reasonably free of hazards, that all necessary utilities such as electricity and water are available, and that any equipment or materials provided by the Client are safe and in good working order.

7.2 The Client must secure any valuable, fragile or irreplaceable items before the commencement of the Services. The Company does not accept responsibility for loss or damage to such items unless this is caused by the proven negligence of the Cleaner and the items were reasonably identified and highlighted to the Company in advance.

7.3 The Client is responsible for notifying the Company of any specific instructions, priorities or restrictions relating to the Premises, such as areas that must not be entered, surfaces that require special care, or alarm systems and security arrangements that need to be observed.

7.4 The Client agrees not to directly employ, contract or engage any Cleaner introduced by the Company for cleaning or related services outside of the Company for a period of 12 months from the date of the last Service, unless otherwise agreed in writing with the Company and subject to an introduction or release fee.

8. Company Obligations

8.1 The Company will provide the Services with reasonable skill and care, using competent personnel and appropriate cleaning materials and equipment, unless otherwise agreed that the Client will supply such items.

8.2 The Company will take reasonable steps to ensure consistency of service and, where practicable, may assign the same Cleaner or team to regular Bookings. However, the Company does not guarantee the same individual Cleaner on every visit.

8.3 The Company will maintain appropriate insurance cover as required by law and consistent with industry standards for cleaning services.

9. Liability and Limitations

9.1 Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be limited or excluded under applicable law.

9.2 Subject to clause 9.1, the Company's total liability to the Client for any loss or damage arising out of or in connection with the provision of the Services, whether in contract, tort including negligence or otherwise, shall be limited to the total amount paid by the Client for the specific Booking giving rise to the claim.

9.3 The Company is not liable for any indirect or consequential loss, such as loss of profit, loss of business, loss of opportunity or loss of reputation, arising from or in connection with the Services.

9.4 The Company will not be responsible for any pre-existing damage, wear and tear, or defects at the Premises, nor for any damage caused by the use of cleaning products supplied by the Client that are unsuitable or not used in accordance with the manufacturer's instructions.

9.5 Any claims by the Client for loss or damage must be reported to the Company as soon as reasonably possible and in any event within 48 hours of the relevant Service. The Client must provide details and, where possible, evidence of the alleged loss or damage to allow the Company to investigate.

10. Waste Handling and Environmental Regulations

10.1 The Company complies with applicable laws and regulations relating to waste management, environmental protection and health and safety when delivering its Services.

10.2 Unless expressly agreed, the Company will not remove large quantities of waste from the Premises, including but not limited to construction waste, furniture, electrical items, hazardous materials, paint, solvents, oils or any controlled waste. Such items must be disposed of by the Client through appropriate licensed facilities.

10.3 Where the Company agrees to remove general household or office waste as part of a Service, this will be limited to reasonable volumes that can be transported in compliance with local waste regulations. The Company may refuse to remove waste that exceeds safe volume or weight limits or that appears to be hazardous or contaminated.

10.4 The Client is responsible for informing the Company in advance if any area of the Premises may contain materials that are hazardous or require special handling under applicable regulations. The Company reserves the right to decline any work involving such materials.

10.5 The Company aims to use cleaning products and methods that are effective and environmentally responsible where practicable. However, specific products used may vary depending on availability and suitability for the task.

11. Access, Keys and Security

11.1 If the Client provides keys, access cards or security codes to facilitate entry to the Premises, the Company will take reasonable care in handling and storing these details. Keys and other access tools may be labelled using a code system rather than full address details for security reasons.

11.2 The Client is responsible for notifying the Company immediately if any keys or access details provided to the Company should be withdrawn, changed or replaced. The Company is not liable for any losses that occur because the Client did not promptly inform the Company of such changes.

11.3 The Company will ensure that the Premises are left secure at the end of each Service, including locking doors and windows that were unlocked for access, unless the Client has requested otherwise in writing.

12. Complaints and Service Issues

12.1 The Company is committed to providing a high standard of service. If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company as soon as possible, and in any case within 24 hours of the Service.

12.2 Where a complaint is justified and relates to the quality of the cleaning work, the Company may offer to rectify the issue by arranging a re-clean of the affected areas at no additional cost, provided that the Client grants access to the Premises for this purpose.

12.3 The Company will not be obliged to offer a refund or free re-clean if the complaint is received outside the time frames stated in these Terms and Conditions, or where the issues notified are minor and consistent with reasonable standards of workmanship.

13. Force Majeure

13.1 The Company will not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include but are not limited to acts of God, extreme weather, war, terrorism, strikes, pandemics, utility failures, or government restrictions.

13.2 In such circumstances, the Company will notify the Client as soon as reasonably practicable and will endeavour to resume the Services as soon as the situation allows.

14. Changes to Terms and Conditions

14.1 The Company may revise these Terms and Conditions from time to time to reflect changes in law, industry practice, or the way we operate our business.

14.2 The current version of the Terms and Conditions will apply to all Bookings at the time they are made. Where we make significant changes that may affect existing ongoing Clients, we will endeavour to provide reasonable notice.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. General Provisions

16.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision or part-provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict further exercise of that or any other right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between the Client and the Company regarding the provision of the Services and supersede any prior understandings, representations or agreements, whether written or oral.